Image

Ed Campbell, Consumer Experience Movement Coach, spoke to the Bremen Rotary Club about customer service.  Business can only be elevated as high as employees feel elevated. Obviously, the key is a company's employees and whether they feel valued.  If they feel valued, they will also value other people - the clientele. Campbell gave several examples, but particularly spoke about Chick-fil-A and how they are able to give their customers a better than average experience in a fast-food establishment. They only hire someone if they are "competent, have character and are cheerful" naturally.  Then they have a good base to build upon.  The Club enjoyed the presentation and had much to comment on after the program.